MyUGA Portal FAQ
Why can't I access the MyUGA Portal (http://my.uga.edu) using Windows Vista?
If you are using Microsoft Vista and Internet Explorer 7, try enabling SSL inside of IE7. To do this:
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Go to the Tools Menu
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Select "Internet Options" from the Tools menu
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Click on the "Advanced" tab on the Internet Options window
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Scroll to the bottom of the window and make sure the SSL 2.0 box has a check mark in it
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Save your settings by clicking the OK button and try accessing the MyUGA Portal again.
Following the above steps should make the MyUGA page load much faster in Vista.
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If you are not using Vista, and there are still issues loading the my.uga.edu website, then there may be a system problem with the website. Check http://www.status.uga.edu to see if there are any problems or call the Help Desk at 706-542-3106.
Note: Many of the portal services are available through their respective homepages. If you cannot access the Portal, try going directly to the individual service:
Unfortunately, there is no other way to access ELEMENT K other than going through the MyUGA Portal.
Why can't I log in to the MyUGA Portal (http://my.uga.edu)?
There are a number of reasons why you may not be able to log in to the MyUGA Portal:
How do I get rid of the Secret Store window that keeps popping up every time I log in to the Portal?
If you see a window that pops up mentioning the secret store, you can select "delete secret store" and that should keep it from popping up in the near future. However, if you change your MyID password, you may see this window appear again upon logging in. It is safe to select "delete secret store" or you can simply close the window and ignore it.
