EITS Help Desk Chat Service (BETA)
Project Overview
In an effort to utilize existing technologies to provide a higher-level of technical support for the students, faculty, and staff at the University of Goergia, the EITS Help Desk is conducting a test of a new, chat-based assistance service during fall semester 2008. Help Desk Chat will enable UGA students, faculty, and staff to communicate with a Help Desk consultant using real-time text messaging without needing to make a telephone call or wait for an e-mail response. To use Help Desk Chat, click on the image below. Enter your name or MyID and type your question(s) into the chat window that pops up. Your pop-up blocker should be turned off for this service. A Help Desk consultant will respond to your request. Your participation and feedback regarding this new, experimental service is highly encouraged... and greatly appreciated!
Hours of Availability
Through Fall Semester 2008
Monday - Friday: 8:00AM - 5:00PM
NOTE: If the Help Desk Chat service is not responding, or nobody is online, please contact the EITS Help Desk by phone at (706) 542-3106 or email your question to helpdesk@uga.edu.
Who Can Use Chat?
Help Desk Chat is intended to assist University of Georgia students, faculty, and staff.
Appropriate Use
Questions should be computer related or pertain to specific systems or IT services available at the University of Georgia. Note that questions of a complex nature are not conducive to chat reference. Please consider using e-mail or telephone for in-depth assistance so we can devote an appropriate amount of time to your question. Chat reference sessions may be terminated and the users banned for inappropriate or rude language; harassment of any kind; or repeated off-topic questions. Users of this service are expected to comply with the University of Georgia Policies on Use of Computers.
Security
Due to inherent limitations of the technology, private information (such as Social Security Numbers, Dates of Birth, PIN numbers, or clear-text passwords) *will not* be transmitted to or from the user over the chat client.
Privacy
Questions submitted to Help Desk Chat are archived by the EITS Help Desk for internal research and training purposes in a secure, password protected environment. To benefit other users of the service, we may add your question to our public website. If we do so, we will remove all personally identifiable information. The EITS Help Desk maintains strict confidentiality and does not share e-mail addresses or other personal information of Help Desk Chat users with any other organization. EITS Help Desk reserves the right to remove the chat service at any time without prior notice.
